Shipping policy

Delivery terms and returns

1. Shipping & delivery time

We deliver exclusively within Germany. Shipping is handled by DHL. Your order is usually processed within 24 hours of receipt of payment. The delivery time is 2-4 working days, but may vary in exceptional cases.

After dispatch, you will receive a tracking number that you can use to check the status of your delivery at any time via “Track order”.

2. Shipping costs

Shipping costs are €2.90 per order.
For orders of €29 or more, shipping is free for you.

3. Returns & withdrawal

In addition to the statutory 14-day right of withdrawal, we voluntarily grant you an extended return period of 30 calendar days in total. However, a return is only possible under the following conditions:

The goods must be in their original packaging, undamaged and unopened.
Opened or used products are excluded from return (Section 312g (2) No. 3 BGB).
The costs of the return shipment are borne by the customer.

For smooth and secure processing, please send your return insured and with a tracking number to the following address:

Freshlens.eu
Enes Davulcu
Lanferbruchstr. 1
45899 Gelsenkirchen

Withdrawal & cancellation

If you would like to cancel or withdraw from an order, please send us an e-mail with the subject “Withdrawal” to support@freshlens.eu. You can find detailed information on the right of withdrawal in our cancellation policy.

4. Undeliverable shipments

If an order is returned to us due to an incorrect delivery address provided by the customer or failure to collect the parcel from the carrier, the customer bears the costs of re-shipping. If the customer withdraws from the purchase in this case, we will refund the purchase price minus the shipping costs incurred.

5. Retention of title

The goods remain our property until full payment has been made.

6. Transport damage & complaints

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving the goods at support@freshlens.eu with the following information: