Frequently Asked Questions - FAQ
In this area you will find the most frequently asked questions (FAQ) regarding ordering and everything to do with contact lenses. If your question is not included, please contact us by email at -------------- or WhatsApp at 015770457902
FAQs
1: how long can you wear the contact lenses a day?
A: When using contact lenses, the oxygen permeability of the material plays a crucial role. Hydrogel lenses are designed for daily wear of 12 hours.
2: what payment options are offered?
A: Paypal, Klarna invoice, Visa, bank transfer
3: how long does shipping take?
A: All orders are shipped within 1-2 business days of the order being processed. Delivery times vary by location and carrier. On average, delivery usually takes 2-5 working days within Germany. Within EU countries 1-2 weeks.
4: what certifications do the contact lenses have?
A: Our contact lens manufacturer is ISO certified and all of our products are CE certified.
5: Customers complain that the contact lenses in the eyes move and don't stay in place, why?
A: A common reason is the base curve and diameter not matching the eyes. The curvature of the eyes varies from person to person. When the contact lenses are tight on the eye, there is no movement. If the contact lenses are too loose, the lens will move in the eye. Therefore, we recommend that you visit an optician to examine your eyes before putting on the contact lenses.
6: can you sleep with contact lenses?
A: No, under no circumstances should you sleep with your contact lenses on. This is because the tissues in your eyes need oxygen to function properly. When you're awake, your open eye gets oxygen from your tears and from the air.
7: Can you shower or swim with the contact lenses?
A: No, avoid showering and swimming with contact lenses to avoid bacterial contamination of your eye. Showering and swimming with contact lenses can lead to eye infections, irritation and potentially vision-damaging conditions such as a corneal ulcer.
8: should contact lenses be applied before or after makeup?
A: Put your contact lenses in before you apply your makeup. This way you avoid the risk of getting makeup particles on it. If you put makeup on first and then put your contacts in, you run the risk of not only messing up your makeup, but also accidentally getting chemicals on your lenses, causing further irritation.
9: how long can annual lenses be used?
A: Annual lenses can be used for up to 12 months with good care and unchanged vision. However, the maximum daily wearing time depends on the type of annual lens. We recommend wearing colored contact lenses for no more than 12 hours.
10: how should the lenses be stored?
A: after use, the contact lenses must only be stored in the designated container with the all-in-one solution. Please note that contact lenses must not be cleaned with water. The reason for this is that there are all kinds of impurities in the water that can settle on your contact lenses and cause infections
11: which contact lens solution should I use?
A: All-in-one solutions are best. The all-in-one solution has many advantages in one. The solution enables cleaning, disinfection and rewetting. You can also store the contact lenses with the all-in-one solution and therefore do not need to buy any additional solvents.
12: can you return opened contact lenses?
A: Items that have already been opened cannot be sold, which is why the items can only be returned in an unopened condition.
For unopened and undamaged items, you have the option of returning the order within 14 days of receipt of the goods. Please contact us beforehand.
In the case of collection, the exchange is excluded
13: is there an alternative to insert contact lenses quickly and easily?
A: With the help of the tweezers and the suction cup that you can order from us, you can put the contact lenses in the eye more easily and hygienically.
To do this, use the tweezers to carefully remove the lens from the case and place it with the correct side on the suction cup. Then carefully and lightly guide the suction cup onto the eyeball until the lens attaches.
14: Can you use eye drops when wearing the lenses?
A: For dry eyes, we recommend dripping the eyes with re-wetting drops when removing the contact lenses. When weaning, however, we only recommend drops that are suitable for contact lenses, as many of these drops contain oils or are viscous. This causes the contact lenses to become cloudy temporarily or permanently.
15: How long does a refund take?
A: Once we have received your return, you will usually receive a refund within 7 days of the return using the payment method you have chosen.
16: Is it possible to pick it up personally on site?
A: On-site pick-up is possible, but only by prior appointment. Please note that due to time constraints, collection without an appointment is not possible.
17: Why do I still see some of the color in my non-prescription colored contacts even though I normally wear prescription lenses?
A: The difference in prescription between your regular prescription contact lenses and the colored non-prescription contact lenses can result in a slight change in vision. Because colored contact lenses are primarily designed for cosmetic purposes, they may fit slightly differently on the eyes and affect the quality of vision. This can result in a slight blurring of vision or impaired color perception. It is recommended to choose prescription colored contact lenses if you want clear vision and desired eye color. However, always consult an optometrist or optometrist to find the right contact lenses for your individual needs.
18: Is a prescription required to purchase contact lenses?
a prescription is required to purchase contact lenses. Make sure you have a current prescription prescribing the correct lenses for you. We do not require a copy of your prescription, but it is important that you purchase the recommended lenses per your prescription. If you've lost your prescription, you can contact your optician to get a new one for free, without having to re-test.
Do not hesitate any longer - buy it now without hesitation and let your eyes shine!