Contact us

We look forward to hearing from you! If you have any questions or concerns, feel free to use our contact form and we'll resolve your request as quickly as possible.

Contact form

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FAQs

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Check our FAQs for a quick answer

Office

Lanferbruchstr.1

45899 Gelsenkirchen

Email us

service@freshlens.de

Call us

Phone: 682-651-7554 
8:00AM - 5:00PM CST

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Frequently asked questions - FAQs

In this section you will find answers to the most frequently asked questions (FAQs) about orders and contact lenses. If your question is not listed, feel free to reach us via the contact form.

Shipping and delivery

1) How long are shipping and delivery times?

All orders are shipped within 1-2 working days after the order has been processed.

Delivery time varies depending on location and carrier. On average, delivery
usually takes 2-5 working days within Germany. Within EU countries 1-2 weeks.

2) Which countries do you deliver to?

Our delivery area covers the entire European continent

What should I do if there is a problem with my custom order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

How long does shipping usually take?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

How often does it need to be sharpened?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.